Our Zanzibar Hotel Group, Tanzania

Our Zanzibar Group witnesses 35% increase in occupancy with Hotelogix cloud-based PMS

"Our Zanzibar Group gives a perfect 10 to Hotelogix! Their 24/7 support and rich reporting features have helped us immensely. We highly recommend Hotelogix to anyone on the lookout for a cloud-based Property Management System."

About Our Zanzibar Group

With over 15 years of experience in the hospitality industry, Our Zanzibar Hotel Group has the honor of being the most recommended and preferred properties in Zanzibar. They have a total of 11 properties, with 106 rooms. The group is a combination of 3-star and 5-star properties.

Scenario and Challenges

Prior to Hotelogix, the group was using a popular PMS and a Channel manager to manage their hotel reservations and operations. But this was not very effective, and they had to turn down guests owing to the following challenges:

• Manual login to maintain sync between all booking channels
• No real-time interaction between PMS and OTAs
• Overbooking

Solution

They were on the hunt for an all-inclusive Property Management System which led them to a few options. But each one lacked one or the other feature. This is when they found Hotelogix and decided to go ahead with the cloud-based PMS to support the group’s heavy operations, for the following reasons:

• 24/7 support
• Issuing invoices to guests
• Rich and diverse reports feature
• Management Dashboard for on-the-go access to hotel’s data
• Improved check-in process and time

Results

Our Zanzibar Hotel Group found the perfect solution to all their hotel operations-related issues in Hotelogix cloud-based Property Management System. They have been using Hotelogix for the last three yeas and this speaks volumes about how effective the PMS has been in redefining their hotel operations.

• Increase in occupancy: the group has witnessed a steady 35% increase in occupancy since implementing Hotelogix
• Increase in bookings via OTAs: They have recorded more than 25% increase in bookings coming in from OTAs
• Increase in direct website bookings: More than 25% increase has been observed in direct bookings coming in from their website
• Let numbers do the talking: The rich reporting has allowed the group to take data-driven decisions by comparing different timelines
• Fully customizable packages: Controlling booking requests and customizing packages as per guests’ preference is a lot easier
• Managing heavy operations during full occupancy in peak season is now a cake walk since everything is automated